Privacy Policy
Effective Date: July 16, 2026
Privacy Policy for ToolMartOnline.in
ToolMartOnline.in (“ToolMart”, “we”, “our”, or “us”), a division of Pragmattics Services, respects your privacy and is committed to protecting the personal information you provide while using our website and services.
This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you browse our website, place an order, request a quotation, or contact our team.
By using www.toolmartonline.in, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect only the information necessary to provide our products and services effectively.
Information you may provide includes:
- Full Name
- Company or Business Name
- GST Number (where applicable)
- Billing Address
- Shipping Address
- Mobile Number
- Email Address
- Order Details
- Product Enquiries
- Quotation Requests
- Customer Support Requests
When you visit our website, certain information may be collected automatically, including:
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Activity
- Cookies
- Referring Website
- Search Terms
- Date and Time of Visits
2. How We Use Your Information
We use your information to:
- Process and fulfil customer orders
- Deliver products across India
- Provide quotations for industrial and bulk purchases
- Respond to technical enquiries
- Process returns and warranty requests
- Improve our products and services
- Personalise your shopping experience
- Prevent fraud and unauthorised transactions
- Comply with legal and taxation requirements
- Send order updates and customer service communications
With your consent, we may also send product launches, promotional offers, and special discounts. You may unsubscribe at any time.
3. Payment Security
ToolMartOnline.in does not store your complete debit card, credit card, UPI PIN, CVV, or internet banking credentials.
Payments are securely processed by authorised third-party payment gateways using encrypted technology and industry-standard security practices.
4. Cookies
We use cookies to improve your experience by:
- Keeping items in your shopping cart
- Remembering your preferences
- Improving website performance
- Analysing visitor behaviour
- Enhancing website security
You may disable cookies through your browser settings; however, some website features may not function properly.
5. Analytics and Advertising
To understand website performance and improve customer experience, we may use:
- Google Analytics
- Google Search Console
- Google Tag Manager
- Meta Pixel
- Other website analytics and advertising tools
These services may collect anonymous usage information in accordance with their respective privacy policies.
6. Sharing Your Information
We value your trust and do not sell or rent your personal information.
Information may be shared only with trusted service providers necessary to complete your transaction, including:
- Payment Gateway Providers
- Courier and Logistics Companies
- Website Hosting Providers
- Technology Service Providers
- Government Authorities when required by law
These service providers are authorised to use your information only for the purpose of providing services on our behalf.
7. Data Protection
We maintain appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorised access, misuse, disclosure, or alteration.
Although we use industry-standard security measures, no online system can guarantee complete security.
8. Data Retention
We retain customer information only for as long as necessary to:
- Complete transactions
- Provide warranty and after-sales support
- Maintain business records
- Meet accounting and taxation requirements
- Comply with applicable laws
When information is no longer required, it is securely deleted or anonymised.
9. Your Rights
Subject to applicable laws, you may request to:
- Access your personal information
- Correct inaccurate information
- Update your contact details
- Request deletion of eligible information
- Withdraw consent for promotional communications
To exercise your rights, please contact us using the details provided below.
10. External Links
Our website may contain links to manufacturer websites, payment providers, or other third-party websites.
ToolMartOnline.in is not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before sharing personal information.
11. Children’s Privacy
ToolMartOnline.in is intended for adults, professionals, businesses, and industrial customers.
We do not knowingly collect personal information from individuals under 18 years of age.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal obligations.
The revised version will become effective immediately upon publication on this website.
13. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact:
ToolMartOnline.in
A Division of Pragmattics Services
Salem, Tamil Nadu, India
Website: www.toolmartonline.in
Email: pragmattic@gmail.com
Phone: 9443232333
At ToolMartOnline.in, we are committed to protecting your privacy while delivering genuine industrial tools, trusted brands, secure online shopping, prompt delivery, and dependable customer support. Your trust is important to us, and we strive to handle your personal information responsibly and securely.
